Overview of Help Scout + SiteTran Integration

This guide offers a straightforward, step-by-step approach to making your Help Scout website multilingual in just a few minutes. Anyone can follow along successfully, no technical background needed.

Expanding your online business's reach to a global audience has never been easier for Help Scout users thanks to SiteTran. Whether you're looking to attract new customers from different backgrounds or enhance the user experience for your current international clientele, this guide will walk you through the entire process.

Let's dive into the world of website translation and unlock new possibilities for your Help Scout site, with SiteTran!

Prerequisites:

A Help Scout website that you want to translate.

A SiteTran site that you will integrate with Help Scout. If you haven’t already, sign up for SiteTran and create a (free) SiteTran site.

Time needed:

Estimated time needed: 3 minutes.

Let’s get started.

Get your Widget Code

First, retrieve your widget code from SiteTran. If you haven’t already signed up for SiteTran, it only takes 30 seconds. After creating your account, create a new site in SiteTran to get your widget code, which will generate the language dropdown on your Help Scout site.

Copy the Widget Code

Click the "Copy" button to get your widget code. You will use this in a bit.

Your Widget Code is available when creating your SiteTran site. If you skipped this step you can also retrieve it from the widget page.

Integrating with Help Scout

Initial Login and Navigation

In a new tab, log in to your Help Scout website.

Accessing Docs from the Help Scout Dashboard

Upon landing on the Help Scout dashboard, navigate to the upper menu bar and select "Manage," then click on "Docs" to proceed.

Choosing the Site for Integration

Select the specific site where you want to add the SiteTran widget integration within Help Scout.

Accessing the Custom Code Option

Select the "Custom Code" option. Make sure to note the sub-domain displayed, as you will need it later to preview if the SiteTran widget is functioning correctly.

Insert and Save the SiteTran Widget Code

Paste the SiteTran widget code that you copied earlier into the Insert Code box, then click on Save to apply the changes.

Your widget code looks like this:

<script>var sitetran = { site_id: your_site_id };</script>
<script src="//c.sitetran.com/widget/v3.js"></script>

If you need help finding your code snippet, check out this article.

Verifying & Translating

Testing the Integration

To verify the SiteTran widget installation, navigate to your Help Scout site.

If you're unsure of your site address, you can find it on the sub-domain listed on your Manage page.

Congratulations! You have successfully integrated SiteTran with your Bubble site.

Guide to Translating

Translating is easy. Read our quick guide on translating for newcomers.